4. Getting your customers to come back – how to develop better customer service practices and strategies to create a repeat business workshop

step 4b – Good communication wins customer trust and loyalty

Download and read the full presentation on Good Communication

(note - templates for communication issues are contained in the above document)

Watch a series of video re-enactments by the TaT team demonstrating the right way and the wrong way to communicate with your customers when booking in a vehicle - CLICK HERE TO GO TO THAT PAGE