Ignition September 2012 - step 4c

4. Getting your customers to come back – how to develop better customer service practices and strategies to create a repeat business workshop

step 4cWhatever you do, keep in contact with your customers

Download and read the full presentation on Keeping in contact

Templates:

Registration inspection due letter - outside service time

Registration inspection due letter - within the service time

Repair thank you letter

Service reminder letter - future

Service reminder letter - past

Service thank you letter

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